Table of Contents

Here are the subject headings and chapters covered in Breaking the Code.

Increasing Understanding & Discovering One’s Power

• Chapter 1: The A-R-C Triangle (Affinity, Reality, Communication. The keys to inter-personal relations.)
• Chapter 2: The K-R-C Triangle (Knowledge, Responsibility, Control. The keys to personal competence.)

Basic Organization

• Chapter 3: Understanding the Basic Words Of Organization
• Chapter 4: The Theory of Organization
• Chapter 5: Comm Lines: Don’t Jam Them
• Chapter 6: What an Executive Wants on His Lines
• Chapter 7: Your Job and How to Keep It
• Chapter 8: Organization and Morale

Products and Exchange

• Chapter 9: Products and Subproducts
• Chapter 10: Exchange, Company Income and Payroll

The Use of Statistics

• Chapter 11: The Conditions: Non-Existence and Above
• Chapter 12: The Conditions: Below Non-Existence
• Chapter 13: Reading Statistics
• Chapter 14: Targeting Of Statistics and Quotas

Planning

• Chapter 15: Battle Plans
• Chapter 16: Coordination

Office Efficiency

• Chapter 17: Company Communications System
• Chapter 18: Completed Staff Work
• Chapter 19: Developed Traffic
• Chapter 20: How to Handle Work

Ethics

• Chapter 21: The Design af Ethics
• Chapter 22: Rewards and Penalties
• Chapter 23: Ethics Reports

Successful Performance

• Chapter 24: Duties of an Employee
• Chapter 25: Providing Good Service
• Chapter 26: Professionalism

Appendix

• The Conditions Formulas
• Developed Traffic Summary List

Glossary
Index